Hey, How You Doin?
Contact Us! Check our our FAQs below and feel free reach out to us with any additional questions you may have via this contact form. We also LOVE to hear about YOUR product ideas and designs too, so don't be shy about offering suggestions!
Frequently Asked Questions
What Are You Doin and When Can I Expect a Reply to My Email?
As a familia owned small business, we monitor our email Monday to Friday during normal business hours (EST). We will make every effort to reply to you quickly! If you need more immediate service, give us a call at (908) 297-0075.
My Order Was Placed - What Are You Gunna Do Aboutit?
We Get Intouch with Our Guy... and your item(s)
are produced just for you! Watch for tracking information in your email as your order moves from production to shipping. And grazie mille for
ordering with us! For more detailed information, visit our Shipping & Returns tab.
Its Been 24-hours Since I Placed My Order... Why Isn't MyStuff Here?
First, Grazie for Your Order! Our
products are made to order especially for you *AFTER* an order is placed.
Depending on the item, if it involves personalization, construction, etc.,
production time can be up to 7-business days, but it is often much less. Please
allow for production time and then tracking information will be emailed to you as the item(s) are prepared for shipment.
Why Was I Sent Multiple Emails with Different Tracking Numbers?
Multiple Shipments Are Common for Orders Placed for Multiple Items. If you received multiple emails with different tracking numbers, that means your order contained items produced by more than one of our production partners. Capisci? And since
production times vary, the tracking information may arrive via email at
different times and the same goes for the deliveries. We team with the partners
we feel offer the best quality products to you. Grazie for
your order (and your patience)!
Only Part of My Order Arrived - What's with That?
Don't worry about it, relax and have a cannoli! Multiple
shipments are common for orders placed for multiple items. Check your email for
additional tracking information. Since production times vary, the tracking
information may arrive via email at different times and the same goes for the
packages. Shipping time may range from 4 to 14 business days depending on the
production location, delivery carrier and seasonal or weather delays. We are
happy to hear you are anxious for your order to arrive. And
again, grazie mille for your order!
What if My Product Arrives Rotto (Broken)?
Don't worry about it! It happens, and we will make it
right! If a product arrives broken or damaged, please contact us within 14-calendar days of the item's arrival via email (you can use the form above) or by calling is at (908) 297-0075. We will then work with you to correct the wrong. We will ask you for pictures so we can work with our partners to fix the problem, offer you a refund or replace the product on a case-by-case basis.
Check out our Shipping & Return page for more information.