Shipping, Returns & Refund Policy
(Politica di Spedizione, Renvio e Rimborsi)
WHAT TO EXPECT WHEN YOU PLACE AN ORDER
We got a guy...We hand pick the partners (guy and gals) we trust for their top quality demand fulfillment methods. We partner with local and national brands to bring you quality one of a kind gifts that are printed to order. so that means each product is made just for YOU once your order is placed. In some cases, our products can even personalized! Most of the times, the production and shipping go perfecto!
SHIPPING
Once you place your order you can... fughetaboutit till is safely arrives at its destination! You will typically receive tracking information within 7 business days of placing your order - while the item is being manufactured just for you! There may be more than one shipment for orders consisting of multiple items.
Actual shipping timeframes may vary and the carrier we use to ship your item will also vary. In most cases, items are delivered with 4-12 business days after being dispatched to the carrier. Please keep in mind that seasonal and weather delays may also effect delivery times. We appreciate your understanding that certain delays are beyond our control.
RETURNS POLICY
Don't worry about it! Our goal is to offer only top quality product and have them safely delivered to you.
With that in mind, we offer a money back guarantee for any product purchased from us that has a quality defect. Please know that we will ask for documentation and/or pictures showing the defect so that we can work with our partners to remedy the causes. This also helps us choose who we partner with so that we work with only the best and most dependable sources.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages and issues must be reported to us within 14-calendar days of delivery for consideration for replacement or refund.
Because each item is made just for you once an order is placed, returns are generally not accepted on items that arrive un-damaged.
REFUND POLICY
If your items is damaged, we offer a replacement or a refund and often let you keep the item without having to ship it back. All damages and issues must be reported to us within 14-calendar days of delivery for consideration for replacement or refund. The final outcome is handled on an individual case situation and our goal to put customer satisfaction as our top priority.
Just reach out to us via the link below if you have any questions or would like to have a conversation about your order. Grazie mille!
Shipping & Return FAQs
My Order Was Placed - What Are You Gunna Do Aboutit?
We Get Intouch with Our Guy... and your item(s) are produced just for you! Watch for tracking information in your email as your order moves from production to shipping. And grazie mille for ordering with us!
Its Been 24-hours Since I Placed My Order... Why Isn't My Stuff Here?
First, Grazie for Your Order! Our products are made to order especially for you *AFTER* an order is placed. Depending on the item, if it involves personalization, construction, etc., production time can be up to 7 business days, but it is often much less. Please allow for production time and then tracking information will be emailed to you as the item(s) are prepared for shipment.
Why Was I Sent Multiple Emails with Different Tracking Numbers?
Multiple Shipments Are Common for Orders Placed for Multiple Items. If you received multiple emails with different tracking numbers, that means your order contained items produced by more than one of our production partners. Capisci? And since production times vary, the tracking information may arrive via email at different times and the same goes for the deliveries. We team with the partners we feel offer the best quality products to you. Grazie for your order (and your patience)!
Only Part of My Order Arrived - What's with That?
Don't worry about it, relax and have a cannoli! Multiple shipments are common for orders placed for multiple items. Check your email for additional tracking information. Since production times vary, the tracking information may arrive via email at different times and the same goes for the packages. Shipping time may range from 4 to 14 business days depending on the production location, delivery carrier and seasonal or weather delays. We are happy to hear you are anxious for your order to arrive. And again, grazie mille for your order!
What If My Product Arrives Rotto (Broken)?
Don't worry about it! It happens, and we will make it right! If a product arrives broken or damaged, please contact us within 14-calendar days of the item's arrival via email (you can use the form above) or by calling us at (908) 297-0075. We will then work with you to correct the wrong. We will ask you for pictures so we can work with our partners to fix the problem, offer you a refund or replace the product on a case-by-case basis.