Don't Worry About It Guarantee!
Don't worry about it! Our goal is to offer only top quality product and have them safely delivered to you.
ALL *CUTTING BOARD ORDERS* are Prioritized for Production. Our team will get right to work on the made-to-order production of your product. Rest assured that our cutting boards are made with hardwoods that are 100% sourced in the USA!
All *CANVAS PRINT ORDERS* with Personalized Items have an Extra Quality Check
Our team of designers will go right to work to provide you with a draft mock up of your item before sending it to production. Because of some of the design complexities, it is an extra step that we are happy to take to be sure you will love your order! Draft mock-up are generally emailed within 24-48 hours of order submission.
With that in mind, we offer a 100% Replacement or Money Back Guarantee for any product purchased from us that has a quality defect. Please know that we will ask for documentation and/or pictures showing the defect so that we can work with our partners to remedy the causes. This also helps us choose who we partner with so that we work with only the best and most dependable sources.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages and issues must be reported to us within 14-calendar days of delivery for consideration for replacement or refund.
Because each item is made just for you, once an order is placed it cannot be canceled. Returns are generally not accepted on items that arrive un-damaged.
Many of your question may be answered in our Shipping & Return FAQs section (below) or on our Shipping, Returns & Refund Policy page. You can also reach out to us with your questions or if would like to have a conversation about your order. Grazie mille!
Shipping & Return FAQs
My Order Was Placed - What Are You Gunna Do About It?
We Get In Touch with Our Guy... and your item(s) are produced just for you! Watch for tracking information in your email as your order moves from production to shipping. Orders for more than one item may receive multiple emails with individual tracking numbers. And grazie mille for ordering with us!
Its Been 24-hours Since I Placed My Order... Why Isn't My Stuff Here?
First, Grazie for Your Order! Our products are made to order especially for you *AFTER* an order is placed. Depending on the item, production time can be up to 7 business days, but it is often much less. If your order includes personalized CANVAS ARTWORK, we will be in touch via email to show you and have you approve a draft BEFORE it is sent to production. Please allow for production time and then tracking information will be emailed to you as the item(s) are prepared for shipment.
Why Was I Sent Multiple Emails with Different Tracking Numbers?
Multiple Shipments Are Common for Orders Placed for Multiple Items. If you received multiple emails with different tracking numbers, that means your order contains items produced by more than one of our production partners. Capisci? And since production times vary, the tracking information may arrive via email at different times and the same goes for the deliveries. We team with the partners we feel offer the best quality products to you. Grazie for your order (and your patience)!
Only Part of My Order Arrived - What's with That?
Don't worry about it, relax and have a cannoli! Multiple shipments are common for orders placed for multiple items. Check your email for additional tracking information. Since production times vary, the tracking information may arrive via email at different times and the same goes for the packages. Shipping time may range from 4 to 14 business days depending on the production location, delivery carrier and seasonal or weather delays. We are happy to hear you are anxious for your order to arrive. And again, grazie mille for your order!
What If My Product Arrives Rotto (Broken)?
Don't worry about it! It happens, and we will make it right! If a product arrives broken or damaged, please Contact Us via email within 14-calendar days of the item's arrival. Email is preferred, but you can also call us at (908) 297-0075. We will then work with you to correct the wrong. We will ask you for pictures so we can work with our partners to fix the problem, offer you a refund or replace the product on a case-by-case basis.